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Privacy Policy for FoldMe

At FoldMe, accessible from https://www.foldme.co.za
, protecting the privacy of our visitors and users is one of our top priorities. This Privacy Policy explains what information we collect, how we use it, and how we protect it.

If you have any questions or need more information about our Privacy Policy, please contact us at support@foldme.co.za
.

This Privacy Policy applies only to information collected through the FoldMe website and the FoldMe App. It does not apply to any information collected offline or through channels outside of our website and app.

Consent

By using the FoldMe website or app, you consent to the collection, use, and handling of your information as described in this Privacy Policy, and you agree to its terms.

Information We Collect

1. Information You Provide to Us

When we request your personal information, we will explain why we need it and how it will be used at the time of collection.

  • Contacting Us:
    If you contact FoldMe directly (via email, phone, or our website), we may collect details such as your name, email address, phone number, and the content of your message or any attachments you send.

  • Creating an Account:
    When you register for a FoldMe account, we may ask for your contact information, which can include:

    • Full Name

    • Email Address

    • Phone Number

    • Delivery Address

    • Company Name (optional)

We only collect the information that is necessary to provide you with our services and improve your experience on FoldMe.

How We Use Your Information

At FoldMe, we collect and use your information to provide you with a smooth, secure, and personalised experience. Specifically, we use the information in the following ways:

  • To Operate and Maintain Our Services
    We use your information to provide, manage, and maintain the FoldMe website and FoldMe App so you can access our services without interruptions.

  • To Improve and Personalise Your Experience
    We analyse how users interact with our platform to improve functionality, personalise your experience, and expand our services based on your preferences and feedback.

  • To Understand and Analyse Usage
    We track trends, usage patterns, and customer behaviour to better understand how our platform is used and where we can improve.

  • To Develop New Features and Services
    Your feedback and usage data help us design and roll out new features, products, and enhancements to make FoldMe more valuable to you.

  • To Communicate With You
    We may contact you directly or through trusted partners to:

    • Provide customer support

    • Send you important service updates

    • Share marketing and promotional content (only if you’ve agreed to receive it)

  • To Send You Emails and Notifications
    These may include updates on your orders, promotions, or important information related to your account.

  • To Detect and Prevent Fraud
    We use advanced monitoring systems to safeguard your data and prevent unauthorised access or fraudulent activities.

Log Files

The FoldMe App and website follow a standard industry practice of using log files. These files automatically record certain information when visitors access our platform. Almost all hosting companies use this process as part of their analytics and security services.

The information collected through log files may include:

  • Internet Protocol (IP) addresses

  • Browser type and version

  • Internet Service Provider (ISP)

  • Date and time of visit

  • Referring and exit pages

  • Number of clicks and navigation patterns

This data is not linked to any personally identifiable information.

We use this information for purposes such as:

  • Analysing trends and overall platform performance

  • Administering and improving the website and app

  • Tracking how visitors navigate and interact with FoldMe

  • Gathering aggregate demographic insights to enhance user experience

Cookies and Web Beacons

Like most websites, the FoldMe App and https://www.foldme.co.za use cookies to enhance your browsing experience.

Cookies are small files stored on your device that help us:

  • Remember your preferences and settings

  • Understand how you interact with our website

  • Optimise your experience by showing relevant content

  • Improve the overall functionality and performance of our platform

For example, cookies may store information about the pages you visit, your browser type, and other technical details. This allows us to customise your experience and make the website more user-friendly.

Note: If you prefer, you can disable cookies through your browser settings. However, some features of the FoldMe website or app may not function properly without them.

Advertising Partners’ Privacy Policies

Some of our advertising and marketing partners may use cookies, JavaScript, or web beacons in the advertisements and links that appear on the FoldMe App or website. These technologies may automatically collect information such as your IP address when an ad is displayed in your browser.

They may use this information to:

  • Measure the effectiveness of their campaigns

  • Personalise the advertising content shown to you across different websites

Please note:

  • The FoldMe App does not have access to or control over these third-party cookies or tracking technologies.

  • We recommend reviewing the privacy policies of any third-party advertisers you interact with for more details on how they handle your information.

Third-Party Privacy Policies

The FoldMe App Privacy Policy applies only to our website and app. It does not cover other advertisers, websites, or third-party services that may be linked to or integrated with FoldMe.

We recommend reviewing the privacy policies of these third-party services for detailed information on:

  • How they collect and handle your data

  • Their specific practices

  • Instructions on how to opt out of certain data usage options

You can manage your cookie preferences at any time by adjusting the settings in your browser. For more information about cookie management, please visit the official support pages of your browser.

CCPA Privacy Rights (California Residents)

Under the California Consumer Privacy Act (CCPA), California consumers have specific rights regarding their personal data. These include the right to:

  • Access Your Data
    Request that a business disclose the categories and specific pieces of personal data it has collected about you.

  • Request Deletion
    Ask that a business delete any personal data it has collected about you.

  • Opt Out of Data Sales
    Request that a business not sell your personal data if applicable.

If you wish to exercise any of these rights, you can contact us at support@foldme.co.za.

Once we receive your request, we will respond within 30 days as required by law.

GDPR Data Protection Rights

At FoldMe, we are committed to ensuring that you are fully aware of your data protection rights under the General Data Protection Regulation (GDPR). Every user located in the European Economic Area (EEA) is entitled to the following rights:

  • The Right to Access
    You have the right to request copies of the personal data we hold about you. (Please note that a small administrative fee may apply in some cases.)

  • The Right to Rectification
    You have the right to request that we correct any inaccurate information we hold about you. You may also ask us to complete any incomplete data.

  • The Right to Erasure ("Right to Be Forgotten")
    You have the right to request that we delete your personal data, subject to certain conditions defined under GDPR.

  • The Right to Restrict Processing
    You can request that we limit the way we use or process your data, under specific circumstances.

  • The Right to Object to Processing
    You have the right to object to us processing your personal data where we rely on legitimate interests as the legal basis for processing.

  • The Right to Data Portability
    You can request that we transfer the data we have collected to another organization or directly to you, where technically feasible and subject to GDPR conditions.

If you wish to exercise any of these rights, please contact us at:
📧 support@foldme.co.za

Once we receive your request, we will respond within 30 days, as required by law.

Children’s Information

Protecting the privacy of children is extremely important to us at FoldMe. We encourage parents and guardians to take an active role by monitoring and guiding their children’s online activities.

The FoldMe App and https://www.foldme.co.za do not knowingly collect any Personal Identifiable Information (PII) from children under the age of 13.

If you believe that your child has provided personal information to us, please contact us immediately at support@foldme.co.za. We will take all reasonable steps to promptly remove such information from our systems.

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